DPT Consulting & Training’s mission is to inspire and assist others to deliver exceptional service to their patient and customers.
DPT Consulting & Training is a consulting company offering assistance with customer service training and effective communication to businesses and physician practices. Services include presentations, training seminars, site evaluations and mystery patient/customer services. All services are tailored to your business needs.
- Are you a busy manager who doesn’t have the time to provide customer service training to your staff?
- Do you want to know what your customers experience when they interact with your business?
- Does your staff need a refresher course on customer service or dealing with difficult people?
Here’s how DPT Consulting & Training can help you:
Site Evaluations
- Evaluation covers all patient/customer touch points
- Feedback provided on curb-appeal, appearance of lobby, meeting and exam rooms, atmosphere and staff professionalism
- Suggestions/assistance to create positive experiences for patients/customers
Customer Service Training
- Evaluations and training of staff
- Individual or group training
- Refresher seminars available quarterly, semi-annually or annually
Presentations
Topics include:
- Exceptional Customer Service
- Effective Communication
- Dealing with People
- Professional Polish
- Job Ownership
- Others by request
“Through the Eyes of a Mystery Patient/Customer”
Receive detailed reports including promptness, courtesy, politeness, knowledge, compassion, and more relating to:
- Phone calls
- Initial greetings
- Care/compassion
- Interaction during all patient/customer touch points
- Overall company experience
Professional Polish
- Uncovering the positives and applying polish
- Training in professional appearance (dress and grooming), image and communication
DPT Booster
Complete assessment package:
- Site Evaluation
- Customer Service Training
- Presentations
- Mystery Patient/Customer Reports
- Professional Polish
Health, Hope & Humor and Keynote Speaker
Gladys Friday (“aka” Denise):
Stand-up (while you can) Healthcare Humor keeps audience in “stitches”! Gladys is always “cutting up” …she works for surgeons! Gladys has been in healthcare over 30 years and she TELLS ALL about the people she has met along the way like IMA GOSSIP and friends. In keeping with HIPAA compliance, names have been changed to protect the innocent.
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